At Noor The Light Optical & Hearing Aids Center, we prioritize customer satisfaction and ensure that every product meets our quality standards before delivery. However, if you are not completely satisfied with your purchase, we offer refunds and exchanges under the following terms:

1. Eligibility for Refund

• Refunds are applicable only for items that are defective, damaged, or incorrectly delivered.

• Products must be unused, in their original packaging, and returned within 7 days of purchase.

• Hearing aids and optical lenses customized as per prescription are non-refundable once used or fitted.

2. Refund Process

• To request a refund, please contact our customer service within 7 days of receiving your order.

• Provide your order number, contact information, and a brief explanation of the issue.

• Once approved, you may be asked to return the product to our store for verification.

3. Mode of Refund

• Approved refunds will be issued through the same payment method used during purchase (cash, bank transfer, or card).

• Refunds are typically processed within 5–10 business days after product inspection.

4. Exchange Policy

• Exchanges are allowed only for unused and undamaged products.

• The exchange must be requested within 7 days of purchase and is subject to stock availability.